Public Storage - Houston - 2960 FM 1960 Road E

Brianna Rogers

March 3, 2026

I rented the storage space online on February 18, 2026. However, I never moved in never picked up a lot or anything. I received the call today from the storage place stating that I will be getting my full refund since I never moved in. I responded and told her OK. The lady informed me over the phone that she was gonna let her property manager know so that they can process my refund. I then received a call from the district manager, saying that there was an issue and I was upset about a refund. I explained to him that I didn’t even know anything about a refund until the property contacting me stating I will be getting the full refund since I never moved in. He stated that they could only refund me $35 +5 extra dollars which is a total of $40 instead of my $120. I asked why I wasn’t getting my full refund. He stated because the storage unit was taken off the website. I responded and told him obviously public storage needs the money more than I do. Anytime I have moved I always use public storage, but that will never happen again.

Melaine H

Sa'Nay was great! This was the second storage location I stopped at today. She answered all my questions and provided me with the perfect options. Made my decision easy.

Terance Colquitt

When I tell you, Ms. FeFe the most helpfully person I have ever met in my life. She went over and beyond for me and that’s what you want in customer service. God will continue to bless her because she’s a blessing to the people. From the bottom of my heart, thank you so much.

Ruben Cervantes

April 2, 2025

I had some things to put in storage, U-Haul quoted me a price for a 5 x 10, thought it was a good deal. ( not ) reached out to public storage, beat out U-Haul by a long shot! the young lady there at the 1960 location she was so very helpful, she explained everything to me, showed me to the bin I would be renting. she was so helpful from the time I walked through the door. thank you for your awesome customer service skills, you went above and beyond to help me in making a hard decision easy. I would honestly recommend the establishment to whoever is in need of storage rental. thank you again public storage

Tequila Steen

I have rented a unit at this location for almost two years now. Ms. Fee and the other office staff have always been friendly, professional and accommodating. I have had nothing but the best service and will definitely utilize this facility for all of my storage needs. The facility is secured and always very clean. The app allows you to make payments and keeps you informed. The prices are fair and reasonable. I highly recommend this facility for your storage needs!