Public Storage - Plano - 3500 E 14th Street

Lacy Woods

Jackie is the manager & she is absolutely amazing. Her dedication to her customers is remarkable. She checked units & makes sure it’s secure. This has to be the best storage facility I’ve ever used! At some point I won’t need it- but I will be forever grateful to this facility & Jackie! She deserves a raise!!!!!

Khurram Baloch

February 1, 2026

Booked the storage via the call center. Grateful for the advice and guidance by the rep as i needed a drive up 10x20 unit to store my new banquet hall furniture close to the hall. The self service kiosk is a new experience for me. The rep on the video call was also great the speakers on the kiosk not so much. Due to the self service nature of the process I couldn’t physically see what unit i was being assigned before I signed up and paid for the unit which was more upsetting when i found repair work to a riser system next to the unit. Thankfully we found Thomas who works there on a limited schedule and he showed me another unit and his help was deeply appreciated. He went above and beyond my expectations. It was because of him that i decided not to cancel and go to another storage facility.

Mike Thomas

I'm not one to do reviews like this but I have to say that the management team here is fantastic. Thomas, the on-site manager has great communication, very happy to help attitude and just an all around great experience. He has been more than helpful with all of my storage needs and concerns. Thomas has taken the time to meet with me and help me even with moving a heavy item and was happy to do it. Very pleased and appreciated customer!

Johana Duenas

We have been dealing with Tom for a while now and he is been amazing to work with. We truly appreciate his help.

Matthew Doolan

I have to say, this was one of the SMOOTHEST experiences with a storage facility BY FAR! And it’s not just because of the brand PS, and the autonomy of the property. It’s also due to the staff they put in place. The day I moved in, nobody there. Not a problem. I was set to use my phone as a fob to a drive up unit. Everything was neatly inside the unit for locking. But when I wanted an additional lock, they even had a vending machine to pay your bill, or buy locks! And now to the staff, I had questions for PS but wanted to talk to a human. Well Hayley (on site manager) called me on her own today to ask how it all went. IT WENT GREAT, and now she was available to answer my questions! Honestly, don’t mess with the rest when Public Storage is the best! Thanks Hayley!