Public Storage - San Antonio - 8201 Talley Rd

Jai

Mrs. Catherine was an AMAZING employee. She definitely deserves the biggest braise or bonus. She wasn’t just nice to me and my wife, but she was also nice to others who were moving in/out. She greeted everyone on our tour, she picked up any trash on the lot. I will ABSOLUTELY recommend this location for anymore future customers just because of her. She really made me believe in kindness in businesses again. Prices are also amazing. I wouldn’t do business anywhere else.

Tina H

I had a great experience with Public Storage thanks to Maryann’s outstanding customer service. She called me the morning of my reservation to confirm everything and made sure all of my questions were answered. That proactive communication gave me peace of mind and made the whole process smooth and stress-free. It’s rare to receive that level of attention and professionalism. Thank you, Maryann, for going above and beyond!

Jonathon Martinez

I had a great experience at this Public Storage location! Catherine was incredibly helpful from start to finish. She was patient, knowledgeable, and made the whole process quick and easy. It’s not often you come across someone who truly cares about customer service, but Catherine definitely does. Thank you for making everything smooth and stress-free! Highly recommend!

Jacquelyn Martinez

March 9, 2026

HORRIBLE HORRIBLE. Customer service is a joke. They don’t honor the discounts, but don’t worry because when you call them to kindly ask about it they hang up on you. Then if you try and contact them again they threaten you and tell you that it no longer applies. While conveniently waiting to get back to you after a day or two of the payment date. Charged an extra $50 then belittled me for not trying to make the payment online “like everyone else”. Mind you, I called to ask a question about the email initially not to make the payment. I was nothing but kind & concerned. Just to get bullied & insulted. Uncalled for. This is how they reply me for being a customer for over 2+ years along with providing them with three other loyal customers.

Liyah

Miss Catherine has made our first time process with public storage simple with ease. She was kind enough to show available units and explained everything thoroughly along with having nice conversations in between. Public storage is lucky to have someone like Miss Catherine and her expertise. Very satisfied with the customer service and happy with choosing public storage.