Public Storage - San Antonio - 9106 Ingram Rd

Juan Rangel

I would like to take a moment to express my sincere appreciation for the outstanding service provided at Public Storage - 9106 Ingram Rd. From the moment I arrived at the facility, the experience was professional, efficient, and customer-focused. The property is exceptionally well maintained, clean, secure, and organized. Access to the units is convenient, and the overall environment reflects strong management oversight and operational discipline. What truly distinguishes this location, however, is the level of customer service — particularly the support provided by Pedro. He is an excellent employee who demonstrates professionalism, knowledge, and a genuine commitment to customer satisfaction. Pedro took the time to clearly explain the rental process, pricing structure, and access procedures. He answered all questions thoroughly and ensured that everything was handled smoothly from start to finish. In today’s environment, it is increasingly rare to encounter employees who combine efficiency with courtesy and attention to detail. Pedro exemplifies those qualities. His respectful demeanor and willingness to assist made the entire process straightforward and stress-free. I highly recommend this Public Storage location to anyone in the San Antonio area seeking a secure and professionally managed storage facility. The combination of a well-maintained property and exceptional customer service makes this location stand out. Outstanding service and an excellent experience overall.

Amanda Cardenas

I had a great experience setting up my storage! The online reservation process was super easy. When I arrived, Mireya was incredibly helpful, quickly guiding me through the rest of the process. She was friendly, efficient, and made sure I had all the information I needed. Highly recommend!

Bobby Younts

May 29, 2025

THIS PLACE IS HORRIBLE DO NOT RENT HERE! I just set up an account with public storage at 151 and Ingram. The first storm that we had it rained and that rain seeped into my unit destroying thousands of dollars worth of material! As soon as I noticed I called the office and no one answered. I went to the office and no one answered. I finally received a call back from the person inside the office and was not even offered to move my belongings out into another unit!! Also they are making me go through the insurance I got with public storage and it turns out they are not going to pay full value of my equipment even though everything is brand new. This issue is caused by the unit not being built right so rain got in. It’s crazy that they will let me continue to rent that unit even though they know there’s a problem with it! I’m a small veteran owned business owner. The least they can do is offer me full value of my equipment. My business will have to take a loss because of Public storages poorly built unit. DONT RENT HERE!!

Gilbert Guerrero

Great super excellent customer service from Mireya she help me very well gave me some prices I will be coming back to this location because of her excellent customer service

JabaWackyFYE

Mireya is amazing she made the whole process smooth and was beyond kind would definitely recommend