Extra Space Storage - 1380 - Alexandria - S Dove St

Serenity Mcdowell

I had the best experience with Danielle. She provided great customer service and took her time to help us. She was very informative, patient, kind, and knowledgeable throughout the entire process. I highly recommend this facility.Danielle helped me find the right size unit as I was downgrading from a four-bedroom home. She made everything much easier and less stressful. Thank you so much for your help, Danielle—you rock!

firestonee

Amazing location for storing your stuff! Clean, modern and lots of units. The staff was super friendly and helpful. When we were there Danielle Duncan walked us around to show us the units to help us select the right one. Highest of recommendations!

John Duffy

February 15, 2026

I would give this is rating a zero if I could. Do not use this location or anything associated with this facility; plenty of other viable options. Arrived after office hours to move my 2-bedroom apartment items and furniture into my storage unit and was immediately met with an extra red lock on my unit. After spending 45 minutes trying to get a hold of management on the phone after hours, they indicated that it was for delinquent payments, which is impossible given that I had set up auto payments with one of their male sales reps when I bought the unit almost three months ago from my move in date. Major error on their part and I was given no notice, no phone call, email, or any notification that informed me this was the case. I showed up and had to have someone from management open my unit, only after waiting for them for almost an hour and a half. Additionally, the same salesman sold me a complete lie when I booked my unit. I had mentioned that I had a fully furnished two bedroom apartment and the unit they gave me would suffice. Upon arrival, I found that this unit was no more than the size of a storage closet and I was not able to fit all of my belongings into the unit. I had to discard some items that I would’ve easily been able to keep had the staff been able to do their job correctly. Moving from another state and having been told I needed to purchase the unit ahead of time to reserve it by the staff, the male salesman I worked with over the phone then continued to lie about the size and capacity of the unit. Absolutely terrible experience with this location; wishing I picked something else entirely.

Andy Castro

Bought a auctioned off storage unitt off of Storage treasures and the process was so easy. Danielle showed me through everything and I got my unit cleared in less than a day!

Thomas Yukov

Adi was amazing , she is very professional, friendly and was very helpful , she showed me all the available options and helped me choose the most convenient one. Will definitely recommend this location, moving in was smooth and easy