Prime Storage - Williamsburg

Sara Otey-West

September 30, 2025

They have a good customer service team if you need to get ahold of them or get something taken care of. However, when i pulled my stuffed out of the units i had rented after only being in there 4 months there was so much mold and mildew on my furniture that i had to throw things out because they was unusable. and read the contract carefully because it has clauses in there where it does not hold the owner liable and the insurance that they make you take out does not cover damage from mold and mildew. the climate controlled units are not climate controlled at all.

Yolanda Geolingo

I recently relocated from Washington State to Williamsburg, Virginia, and while I was waiting for my new home to be completed, I needed a safe and reliable storage solution for my household items that were shipped ahead of my move. I was able to easily navigate the company’s website and quickly find exactly what I needed. The online reservation process was straightforward and user-friendly, which made securing a storage unit simple and stress-free. Upon arriving at the facility, I was warmly greeted, and completing the final steps of the process was smooth and efficient. The staff was professional, welcoming, and extremely customer-service oriented. Even when I later contacted them to let them know I would be moving all of my belongings out of storage, the experience remained seamless and hassle-free. They took the time to clearly explain the procedures for entering and exiting the storage facility, as well as the steps required to properly clear out my unit. I truly appreciated their guidance, patience, and attention to detail throughout the entire process. Thank you very much for making what could have been a stressful situation such an easy and positive experience.

Christopher Balch

Duane was very informative and polite and answered all my questions and concerns very professionally and with no hesitation. The facility was very clean and I had a wonderful experience. I will strongly recommend prime storage to anyone in need of storage acomidations. 10 out of 10👌🏽

Stephanie Hall

Good experience! They had a special going on and was easy process to get in and then be done once we didn’t need the storage anymore. Communication from the office was good too!

Kevin Carter

July 29, 2025

They assured me the indoor non-conditioned space was as good as the conditioned space. Three months in and mold was on everything. They make you take out insurance for $14/month, which doesn't pay off for mold or water damage. DO NOT STORE YOUR POSSESSIONS HERE!! Update: We lost a lot of our possessions at this filthy storage unit! Way over $30,000.00 lost because the manager told me the nonconditioned space had fans and our possessions would be completely safe, what a bauld face lie just so they could make a buck. Don't let him con you, you'll incur exstream losses. The whole company should be in jail!