Public Storage - Issaquah - 5806 221st Place SE

Alicia Shropshire

December 3, 2025

DO NOT STORE YOUR STUFF HERE! This place is infested with rats and the insurance will only cover $250 worth of damage caused by vermin. I rented a unit from July 2025 to October 2025 during our move. I remember on my move in date, seeing an open unit that had literal piles of rat droppings. When I asked about it, I was told it wasn’t rat droppings! 100% it was. When it came time to move our stuff into our new home, I was finding rat droppings and urine on all of belongings. Of course, the office is never open, no one ever answers the phone or returns voicemails. I would stop by during my lunch hour to try and catch someone to speak with, but never did. What I did routinely see was a pest control vehicle in the parking lot. There are also rat traps all over the property and deterrent packets in the corners of eat unit. I decided I wasn’t going to continue paying and sure enough started receiving phone calls and voicemails about paying my bill. Funny. Someone called me on a Sunday afternoon and I answered and asked about the numerous voicemails I had left. Apparently, there was no record or notes on my account about any messages I had left. I came in that day to close my account and when we walked through my unit there was PILES OF RAT POOP! I showed the employee all of the pee stains on my stuff and he agreed it was really bad. When I asked about a refund since our clothing and furniture was ruined, I was told to make a claim with the insurance that I paid an extra $15/month for. We’ll just found out that only covers up to $250 in damages. I paid almost $600 to this place for our belongings to be ruined with no offer of a real solution.

A. C.

September 15, 2025

They put a rat trap on the wire mesh separating my unit from the ceiling. A rat was trapped dangling INTO my unit, and apparently nobody ever rechecked the trap. The rat decomposed and its bodily fluids got onto my things, along with other biohazardous substances from what I can only assume was his colony. When I discovered a rotted rat corpse hanging by its broken neck over my stuff, I tried to call the facility and stop by their front desk in person. Nobody ever answered the phone or tended the desk. I tried several times. I paid a junk removal service to remove the majority of my now-contaminated belongings and salvaged what little I could. After days of trying to contact them, stopping by, with no response, and attempting to reach someone with their website's poorly programmed "virtual assistant" I called corporate. I wound up having to contact sales to get to an actual person, and they routed me to customer service. Customer service was able to terminate my contract and told me the district manager, Lisa, would contact me by the end of the following day. She didn't. I called corporate again. They told me all they could do was email the district manager again and request she call me. They've now done this three or four times, they say there is nothing else they can do except email the manager, and nobody from the facility has contacted me.

Natalie Wagner

August 8, 2025

Massive mouse/rat problem. They’re in the rafters and pissing/pooping on everyone’s things. It’s been several months. Yes they’ve been aware of this problem, no the conditions are not improving. Finding new poop each time

Ange Apple

July 17, 2025

As many others have experienced, we found our unit had been affected by the rat infestation! My kids' clothes, baby gear, our furniture! Mostly covered in rat droppings and pee. Several boxes chewed open. The smell when you walk into the building is AWFUL. I'm overwhelmed and disgusted as we now have to figure out how to replace the memories lost and the stuff ruined as the insurance coverage only covers $250 of damage and we've already tossed more than that! Will be reporting this building to the Health department and attorney general as they have KNOWN about their infestation since before we moved our stuff in and all I see are SEVERAL bait boxes inside and out of the storage facility and a manager who couldn't care less that my husband told him there's a rat issue and our stuff was ruined. Don't even get me started on the insane raised rent increases. I'm sure to cover the rodent costs that were here BEFORE US! This is not safe to rent for things that are supposed to store your belongings till you can bring them home!

Gina Leanord

Dennis was extremely helpful and very easy to work with. He went out of his way to help us with the elevator and changing our units to be closer together. Facility was very clean. I would highly recommend this Public Storage facility