SecureSpace Self Storage Seattle Lake City

Aprilstar Bourbon

I was in a huge hurry and came in, and I believe it was Melissa who was working. She was amazing and so sweet and very diligent with all of the paperwork and helping me get the right unit that I needed. The process was quick and painless she was such a blessing. I highly recommend this storage. It’s easy but safe access and wonderful people that work there. I forget who the gentleman‘s name was that works on the weekends, but I had a few questions I forgot to ask and he was super helpful and polite. Love this place!

Stephen MacDonald

March 2, 2026

Employees are great. Their scheduling is terrible however. This was my third time having to wait while the team was out/at lunch. Again, NOT their fault, but whoever makes the schedule. This time it was on a weekend and there were 3 separate cars with people on the last day of the month - generally the most predictable, busiest times.

F.I.D.

March 3, 2026

1. They say they're climate controlled but they aren't really. I've spent hrs in the storage unit and in the winter I still often have to wear my jacket 2. They 'expanded hrs' but no manager is on site nor does the access code let me in DURING LISTED OPEN HOURS ON GOOGLE AND AS MENTIONED BY A MANAGER TO ME DIRECTLY THAT THEY WOULD BE OPEN DURING THOSE SAID Hours. False advertisement of open hours. 3. Have no emergency code or maintenance person to help when needed 4. Raised the rent by $60 out of no where 5. During the entire time I've been writing this review, I've been on the phone waiting with an automated voice stating 'there are currently zero callers ahead of you..... Please remain on the line for the next available agent' and I waited 11+ mins Soon after posting, the company responded with a request to email them. This is just for show to the public. I WAS SHARING MY EXPERIENCE LIVE TO THEIR CUSTOMER SERVICE EMAIL AND THEIR HOTLINE OVER THE PHONE AS I WAS GOING THROUGH MY THE EXPERIENCE OF TRYING TO ACCESS THE UNIT ON THE TWO DAYS I ATTEMPTED TO DURING ACCESS HOURS. I attached photos and videos, and call logs to their hotline service to these emails I've sent. I shared my experience, thoughts, recommendations, and compliant while I was at the unit during both instances, the very day and times it occurred. The representatives on their hotline confirmed it was access hours and profusely apologized that they could not do anything. It was an emergency and an apology is just not enough when access is needed during their stated and advertised access hours. Had they done they're job adequately, they would know the concerns were already sent via writing in email and over the phone. There is so much disconnect and inconsistency in their operations.

Ian McGinnis

October 30, 2025

UPDATE 10/30/2025 Following the robbery and this review SecureSpace the only action taken by the company was to increase rent by 50% to $90/mo for a 5x5. Do not rent here. They advertise the 5x5 online for $14/mo. They will increase your rent by 6x in a year while letting you get robbed. 20 UNITS BROKEN INTO AND ROBBED 10/22/2025. DO NOT RENT HERE. NOT SECURE. VERY CREEPY. The robbers didn’t even break in to the building. I was told they were just already inside. So that means if you rent here and you go to access your unit you aren’t safe. I have had a unit here for more than a year. In that time they more than doubled my original rent. When they had they were robbed they didn’t offer anything to renters. No discount, no help, nothing. Your stuff isn’t safe here. Talking to another customer this isn’t their first robbery. DO NOT RENT HERE.

Patricia Ojendyk

I’ve had an excellent experience with this company! Front office , customer service skills, were professional and customer oriented. Very clean facility, I felt safe in their facility when reorganizing, and felt my belongings were never at risk of theft or vandalism . Well run organization. I would Definitely return as needed , to a place I trust and always enjoy a little friendly banter! I’d give them more stars if I could. Above and beyond! Thanks Everyone 😊. Patricia