Public Storage - Shoreline - 14900 Aurora Ave N

Kim M. Kamara

Today I contacted the Trojan office and was received with customer service above and beyond 5 Starz! Ashley was courteous, respectful, grateful for my timely call on behalf of my daughter, and joyfully humorous and fun. Ashley is an awesome, amazing and excellent asset to your company! If I ever need storage I will come here! And recommend your location because of Ashley! Many thanks!

allison stribling

My review is more about the service offered by Shellenakay who manages the property. She has been super helpful, friendly, and also patient with all our questions! She was incredibly responsive to our calls. This facility is much like other facilities, but she was the reason we wanted to use this particular PS facility. Kudos!

Rage Witt

This is the second time I brought a friend here and definitely not the last. Shalleenakaye is truly a rock star! Super knowledgeable and friendly, awesome customer service. Helped my friend find a short term solution for their moving process in no time at all. The lot itself is super secure despite being on Aurora. Buddy has no regrets. Much appreciated, thanks again Shalleenakaye and PS. 🤙

Alex Ballou

I had a great experience at this Public Storage location thanks to Shalleenakaye. She was friendly, patient, and incredibly helpful throughout the whole process. She answered all my questions, made sure I understood the options available, and helped me find exactly what I needed. Her customer service is outstanding, you can tell she genuinely cares about making things easy and stress-free for customers.

Ramandeep Talwar

November 30, 2025

I am writing this review because I witnessed firsthand how poorly my friend was treated at this Public Storage location, and I feel it is important for others to know what happened. On the morning of the incident, I personally called the facility twice to inform them that I was on my way to pick up a few cardboard boxes that had been left neatly on a cart the day before. I spoke directly with the manager, Shalleenakaye, who clearly told me there was no problem and that I could come pick everything up. Because of that, I drove over immediately, assuming everything was fine. However, by the time I arrived, the manager had already thrown away the boxes herself and added a $75 fee to my friend’s account, even though she had just told me it was okay and knew I was literally on the way. This felt extremely unfair and completely unnecessary. If I had been told the items needed to be removed immediately, I would have turned around and gone even faster. Instead, I was told “no problem,” only for my friend to be charged anyway. What makes the situation worse is that my friend was later given an eviction notice even though we communicated respectfully and followed instructions. On move-out day, I was also present when a new employee, Amar, kindly explained that the unit would be swept by staff and that everything looked fine. Despite this, my friend was charged yet another $75 cleaning fee two hours later, on top of the previous charges that still have not been reversed. From my experience dealing with the staff directly, the communication at this location is inconsistent and misleading. Customers should not be told that something is “okay,” only to be charged afterward. I hope this review brings attention to how situations like this are being handled. Based on what I witnessed, I would not recommend this location to anyone.